Our Message To You

The safety and comfort of our guests and staff is and has always been a top priority. Our daily operations will look different for a while, but we promise our commitment to providing you with exceptional service and memorable experiences has not changed.

Our resort will be open to the full extent that is allowed by our state officials. We are following the recommendations and highest level of standards and guidelines set by the State of Vermont. This is changing regularly and we will continue to adjust operations as allowed.

We thank you for your support. Enjoy your stay!

Before You Arrive

• Please check with the State of Vermont Website to ensure you are in compliance with Vermont’s current travel guidelines.

• Please call us if you have any questions before you arrive, we are happy to assist!

Check-In

• Our lobby is open! If you prefer curbside check-in, please call the front desk when you, arrive and we will bring your room keys to you. 802-253-7355

• While inside the resort, please wear a mask in all public areas.

• Check-in is at 3:00pm for the Main Inn and 4:00pm for Townhouses. If you arrive earlier please stop by the front and we will do our best to accommodate your request. Early check-ins are not always possible as we adhere to strict sanitizing and wait periods between guests

Housekeeping

• In addition to our existing rigorous cleaning protocols, hospital grade disinfectants and UV wands will be used to sanitize guest rooms.

• After your room has been deep cleaned it will remain unoccupied in accordance with CDC guidelines prior to your arrival, to allow for adequate air exchange.

• High touch point items, such as pens, pads of paper and magazines will no longer be stored in guest rooms, but these
items are available upon request .

• Traditional daily housekeeping service is available upon request.

• Extra towels, linens and toiletries are available upon request. They will be delivered bagged and placed outside your door.

Dining
Charlie B’s Pub & Restaurant Hours of operation

• Breakfast

Complimentary Continental Breakfast 7 Days A Week 8:00 am- 10:30 am

Closed: Tuesday – Friday

• Lunch

12:00pm – 5:00pm on Saturday & Sunday

Closed : Monday – Friday

• Dinner

3:00p – 8:30pm Tuesday – Sunday

Closed: Monday

*Bar service until 10:00p Tuesday-Sunday

Reservations are required. During operation hours please call (802)-760-1096 (or 5515 in house), 0 for the front desk during non-operational hours, or visit https://www.stoweflake.com/dining-reservations/ to make reservations on line.

• Beer, Wine, Soda, Sports Drinks and Water are available for purchase at the front desk.

• Room Service, Take Out & Family Style Prepared Meals

– Room service is available during Charlie B’s operational hours listed above.

– Take out is available during Charlie B’s operational hours listed above.

– Complete Family style prepared meals are now available with advanced order

• Complimentary Afternoon Tea & Cookies

– Upon Request 3:00-5:00pm in Charlie B’s (Tuesday-Friday and in the main lobby on Saturday)

Resort Amenities

Outdoor Pool

Open Saturday & Sunday 10am – 7pm

• Indoor Pool & Outdoor Jacuzzi

– Open 8am – 7pm daily

• Sports Club

– Open 8am – 7pm daily

– Masks are required

– Hands must be sanitized before entering

Equipment will be sanitized between use, some equipment may not be available

– Exercise classes are available

– Sports Club locker rooms are open

– Game room is open

• Coed Sauna, Steam Room

– Temporarily closed due to COVID safety

Spa

• Salon

– Hours – Monday-Saturday 9:00am-3:00pm

– Please call ahead for an appointment extension 5390 or 802-760-1083

– Reservations will be staggered to allow proper sanitation in-between guests

• Treatments & Services

– Hours -Sunday-Thursday 9:00am–4:00pm, Friday/Saturday 9:00am 5:00pm

– Masks are required

– Please call ahead for an appointment extension 5390 or 802-760-1083

• Elements

– Hours -Sunday-Thursday 8:30am–4:00pm, Friday/Saturday 8:30am 5:00pm

– Masks are required

– Hands must be sanitized upon entering

• Sanctuaries

– Hours -Sunday-Thursday 8:30am–4:00pm, Friday/Saturday 8:30am 5:00pm

– Masks are required for entering.

– Furniture has been removed and rearranged to maintain social distancing

– Private saunas, steam rooms are temporarily closed due to COVID Safety

– Hot tubs are open

– Cucumber water and lemon water. Bottled water is available upon request.

• Aqua Solarium

– Hours -Sunday-Thursday 8:30am–4:00pm, Friday/Saturday 8:30am 5:00pm

Check-Out

• You do not need to come to the front desk for check-out.

• Guest’s with a $0 balance will have their folio statement emailed to them.

• If you have a remaining balance your credit card on file will be charged. If you prefer to change credit cards please call the front desk. Your final folio statement will be emailed to you.

• Check-out is 11am

• Thank you for visiting we hope to welcome you back again soon!

Contact Information

• Front Desk (800)-253-2232 (Internal Extension 5300 or 0)

• Charlie B’s Pub and To Go (802)760-1096 (Internal Extension 5515)

• The Spa At Stoweflake (802)760-1083 (Internal Extension 5390)

• Group and Wedding Sales (802)760-1049 (Internal Extension 5149)