Policies & Guidelines

Spa at Stowflake Policies

Reservations
We recommend that you schedule your spa and salon appointments at least one week in advance. We require a major credit card or a resort confirmation number and telephone number to confirm your appointment. Reservations are subject to availability.

Gratuities
For your convenience, an 18% gratuity charge will be automatically added to all spa and salon services. Additional gratuity is at your discretion.

Cancellation
We ask that you notify the Spa at least 24 hours in advance if you need to cancel or reschedule your appointment(s). 50% of the value of your service will be charged for cancellation with less than 24 hours notice. No-show appointments will be charged the full value of the service.

Age
Use of the Spa is restricted to guests 16 years of age and older. Guests under the age of 16 are welcome in the indoor and outdoor pool areas only and must be accompanied by an adult.

Access Fees
Access to the Spa is complimentary with any Day Package or available at no charge for one hour before and after spa appointments, excluding salon appointments. Access to the Spa is available for resort guests for a daily fee of $20. The daily fee for non-resort guests is $40. Daily access is available Sunday through Friday and is based on availability.

Additional Policies & Guidelines:

• CHILDREN
• SMOKING POLICY
• CHECK-IN & CHECK-OUT TIMES
• TERMS & CONDITIONS
• PRE-PAYMENT & CANCELLATION POLICIES
• SPORTS & WELLNESS CENTER POLICIES