SALES & MARKETING
Stoweflake Mountain Resort & Spa is seeking a dynamic and enthusiastic Marketing Manager to join their Sales and Marketing Team. Stoweflake is a AAA Four-Diamond Property with a full service Spa and Wellness Center, on-site restaurant and award-winning Conference Center located in the Heart of Stowe, Vermont.
Responsibilities include: Manage and coordinate all marketing, promotional, and advertising activities under the direction of the President, General Manager and V. P. of Sales; Maintains and grows hotel business with effective marketing plans and programs; Develop / execute plans and actions against need periods; Provides marketing channel mix (e.g. digital marketing efforts, advertising (on and off line), promotions, public relations, direct mail, email, etc) planning as part of the overall property and segment plans; Maximize and coordinate all brand related marketing initiatives in support of property objectives with department heads; Work with local partners to strengthen and grow cooperative marketing opportunities; Track all promotions and marketing efforts for results, effectiveness, and ROI.
Candidate must possess: Knowledge of the operations of the hotel industry; Ability to work as a team as well as independently with good multi-tasking, problem solving and time management skills; Highly developed customer service skills with strong attention to detail; Excellent communication skills, both written and verbal with ability to think critically; Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, Outlook, and preferably Adobe Creative Suites; Possess a solid understanding of social media channels and search engines and know how to optimize content; Have knowledge of SEO, working knowledge of Google Analytics, and other digital metrics that yield ROI; College graduate or combination of education and experience that provides the necessary knowledge, skills and abilities; Preferably 2-4 years' experience in hospitality, hotel brand management, marketing, or tourism field.
FRONT DESK REPRESENTATIVE: FULL-TIME OR PART-TIME
We are currently seeking a Guest Services Representative. The selected candidate will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. They should anticipate a guest's needs before they even know what they want. They may assist guests with all aspects of their stay.
Responsibilities include: checking guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, and make reservations; Post charges and handle cash and credit card transactions. Maintain balance of cash bank. Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.; Manage and resolve all guest complaints (and compliments) in a professional and courteous manner; Resolves complaints and inquiries concerning service and facilities; Effectively coordinate relocation of guests when necessary; Ability to communicate with guest, hotel staff and management in a professional manner; Provide effective communication to all departments of guest activity; Maintain a high level of professional appearance and demeanor; Ensure that the front desk and back office is clean and well organized.
Candidate must possess: Excellent communication skills; Excellent guest relations skills; Heavy lifting required; An eye for detail; Ability to establish a sense of security to the guests/visitors; Must be 21 years of age, hold a valid driver's license and have a good driving record.
SPA AND WELLNESS CENTER AT STOWEFLAKE
Responsibilities include: Perform facial treatments and waxing services to guests; Analyze guest's skin and prescribe the appropriate facial treatment; Explain products and reasons for the prescribed treatment to guests; Prepare the facial and waxing equipment and supplies daily; Maintain supply and treatment areas as directed; Stay current on the latest thinking pertinent to the department and become well-versed and trained in its application; Ensure a pleasant visit for each guest and maintain effective guest relations; Promote and execute effective retail sales; Maintain current knowledge of all spa programs and company information; Perform special projects as required by Lead Esthetician or Spa Treatments Manager; Conduct tours of the facility; Maintain cleanliness and neatness of the spa facility as directed by management; Provide appropriate and consistent levels of guest service and hospitality; Report for scheduled shifts promptly and ready to work.
COSMETOLOGIST AND/OR NAIL TECHNICIAN
Responsibilities include: Be part of a fun, caring, dynamic spa team in the heart of Vermont's Green Mountains. The Spa at Stoweflake seeks a detailed professional to join us in exceeding our guest's expectations. This individual should be a licensed cosmetologist or nail technician. License in the State of Vermont necessary - compensation for acquiring Vermont State licensure possible for the appropriate candidate.
Candidate must possess: Current license in massage therapy. Nationally Certified. One year experience providing massage services in a high-end salon or luxury spa environment.
SPA/SPORTS CLUB DESK ATTENDANT: FULL-TIME OR PART-TIME
Responsibilities include: Conduct tours of the spa facilities for hotel and outside guests. Receive incoming telephone calls promptly and politely, practicing proper phone etiquette. Be fully familiar with and knowledgeable about all spa services, treatments, and sports services. Book spa and salon services in an efficient and timely manner. Assist guests and members with the purchase of memberships, day fees, rentals, class fees. Maintain all Sanctuary, public and service areas with cleanliness, towels, cups or water.
FOOD AND BEVERAGE
RESTAURANT BREAKFAST WAITSTAFF
We are looking for "morning" people who are bright and cheery at 6 a.m. Seeking either full or part-time people for this year 'round position. Energetic, self-motivated person looking for a great work atmosphere a must!
RESTAURANT LUNCH & DINNER WAITSTAFF
Seeking either full- or part-time people for this year 'round position. Energetic, self-motivated person looking for a great work atmosphere a must!
Provide banquet food and beverage service, in a AAA 4-diamond manner, to conference attendees. Assist the Banquet Director with food and beverage set up. Able to lift 30+ pounds. All shifts, weekends and holidays may be required.
Takes orders from customers or Bar Waiter/Waitress. Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks. Serves wine and draught or bottled beer. Have full knowledge of and fully comply with the state liquor laws. Each bartender is responsible for the daily maintenance and cleanliness of the bar before, during and after shift. Responsible for proper reconciliation of documentation.
BARTENDER BANQUETS - ON CALL
Takes orders from customers or Bar Waiter/Waitress. Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks. Serves wine and draught or bottled beer. Have full knowledge of and fully comply with the state liquor laws. Each bartender is responsible for the setup/breakdown, maintenance and cleanliness of the bar before, during and after shift. Responsible for proper reconciliation of documentation.
For more information, call 802.760.1060, ext. 5317. You can apply in person at the Stoweflake Front Desk or submit your resume to:
Stoweflake Mountain Resort & Spa
Attn: Personnel Manager
P.O. Box 369
Stowe, VT 05672