Internal Software Support Specialist

This entry level position provides training, procedure development and trouble-shooting software systems, assist/coordinate third party support. HOST Property Management experiences a bonus. IT degree not required. Will train candidates with other Hospitality experience.

Summary: The Software Support person provides support for the below mentioned functions. The HOST Super User/Software Specialist person is also to provide the administration functions needed to lead the Resort in utilizing the capabilities of the various software systems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Computer Skills:

  • Prior working knowledge of current property management system (SMS|Host) - required
  • Working knowledge of Windows operating systems - required
  • Prior experience in computer support - desired
  • Hardware experience - helpful
  • Prior experience in organizing and conducting computer training classes - desired

Physical Demands:
 The employee must periodically lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 Essential Duties and Responsibilities: include the following. Other duties may be assigned.

1. Support the following Departmental Functions:

The function of the Information Technology (IT) Department is to administer, manage, and direct the computerization, telecommunication, and information processing functions of The Stoweflake Mountain Resort and Spa.  This is to include, but not limited to the following:

  • Intranet Administration
  • Training - coordinate and conduct training session on new software functionality
  • Testing - Test new software patches and install in to live system when necessary
  • Procedure Development - Develop, test, configure and train new procedures within our software systems
  • Report Writing - assist in writing custom reports
  • Internet support
  • Understanding of PC Workstations - including the operating systems (NT, 2000 and XP), keyboards, mouse, and monitors.
  • Peripherals - printers, scanners, modems, etc.
  • PBX Telephone Systems - maintenance and programming
  • Operational Software Systems - provide technical support and assistance through the support lines for our operational software such as the HOST Property Management System, Point of Sale system, Accounting systems, Office Suite, and Work Order system.
  • Other systems that may be added as it relates to the above functions.
  • Network systems - understanding the file servers, operating systems and associated network communication devices (i.e. switches, hubs, and cabling).  Coordinate outside Vendor for Network and Hardware issues.

2. On-Call Coverage - TBD

Guest Services Representative

We are currently seeking a Guest Services Representative. The selected candidate will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. They should anticipate a guest's needs before they even know what they want. They may assist guests with all aspects of their stay.

  • The customer service oriented agent will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, and make reservations.
  • Post charges and handle cash and credit card transactions. Maintain balance of cash bank. Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
  • Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
  • Resolves complaints and inquiries concerning service and facilities.
  • Effectively coordinate relocation of guests when necessary.
  • Ability to communicate with guest, hotel staff and management in a professional manner.
  • Provide effective communication to all departments of guest activity.
  • Maintain a high level of professional appearance and demeanor.
  • Ensure that the front desk and back office is clean and well organized.
  • Nights, weekends and holidays are required
Customer Care Specialist

Luxury year-around Resort seeks part to full time customer service-oriented individual who can provide professional and friendly service for our Guest Service Department. Experience with computers (SMS Host considered a strong asset), customer service, handling cash, and knowledge of the area. Shifts includes day, evening and weekends.

Ayurveda Consultant/Bodyworker

We are looking for a certified Ayurvedic Consultant to join our world-class spa team.  The Spa at Stoweflake is recognized as a leading Ayurvedic destination for spa and wellness travelers, as well, a retreat and training site for renowned Ayurvedic experts.  

The appropriate canditate would be able to perform consultations, lead workshops and assist facilitation of trainings and retreats.  This candidate should also be trained in Ayurvedic bodywork or have the interest in doing so. 
   
Requirements:

  • Kripalu certification in Ayurvedic consultation or an equivalent certification
  • A strong knowledge or certification in Ayurvedic bodywork
  • Yoga teacher certification (a plus but not a requirement)

Massage certification (a plus but not a requirement)

Esthetician
  • Perform facial treatments and waxing services to guests
  • Analyze guest's skin and prescribe the appropriate facial treatment
  • Explain products and reasons for the prescribed treatment to guests
  • Prepare the facial and waxing equipment and supplies daily
  • Maintain supply and treatment areas as directed
  • Stay current on the latest thinking pertinent to the department and become well-versed and trained in its application
  • Ensure a pleasant visit for each guest and maintain effective guest relations
  • Promote and execute effective retail sales
  • Maintain current knowledge of all spa programs and company information
  • Perform special projects as required by Lead Esthetician or Spa Treatments Manager
  • Conduct tours of the facility
  • Maintain cleanliness and neatness of the spa facility as directed by management
  • Provide appropriate and consistent levels of guest service and hospitality
  • Report for scheduled shifts promptly and ready to work
Cosmetologist/Nail Tech
  • Perform hair, manicure, pedicure, make up and waxing services.
  • Perform above services for weddings and special events.
  • Oversee and maintain the cleanliness and neatness of the salon areas and Spa facilities.
  • Provide appropriate and consistent levels of guest service and hospitality.
  • Conduct tours of the facility as requested.
  • Work cooperatively and professionally with all departments.
  • Attend regular meetings as directed by the Assistant Spa Director.
  • Perform special projects as required by Treatments Manager or Spa Director.
  • Training and seminars are provided for staff.
Bellstaff
  • Excellent communication skills.
  • Excellent guest relations skills.
  • Heavy lifting required.
  • An eye for detail.
  • Ability to establish a sense of security to the guests/visitors.
  • Must be 21 years of age, hold a valid driver's license and have a good driving record.
Massage Therapist

Current license in massage therapy. Nationally Certified. One year experience providing massage services in a high-end salon or luxury spa environment.

Women's Sanctuary Attendant

Provide personal attention to guests. Oversee the operation of the sanctuary area. Prepare sanctuary equipment and supplies daily Perform daily general cleaning and minor maintenance tasks in the facility. Ensure a pleasant visit for each guest and maintain effective guest relations. All shifts required including day, evening, weekends and holidays.

Men's Sanctuary Attendant

Provide personal attention to guests. Oversee the operation of the sanctuary area. Prepare sanctuary equipment and supplies daily Perform daily general cleaning and minor maintenance tasks in the facility. Ensure a pleasant visit for each guest and maintain effective guest relations. All shifts required including day, evening, weekends and holidays.

Breakfast Waitstaff

We are looking for "morning" people who are bright and cheery at 6 a.m. Seeking either full or part-time people for this year 'round position. Energetic, self-motivated person looking for a great work atmosphere a must!

Lunch & Dinner Waitstaff

Seeking either full- or part-time people for this year 'round position. Energetic, self-motivated person looking for a great work atmosphere a must!

Banquet Waitstaff

Provide banquet food and beverage service, in a AAA 4-diamond manner, to conference attendees. Assist the Banquet Director with food and beverage set up. Able to lift 30+ pounds. All shifts, weekends and holidays may be required.

For more information, call 802.760.1060, ext. 5317. You can apply in person at the Stoweflake Front Desk or submit your resume to:

Stoweflake Mountain Resort & Spa
Attn: Personnel Manager
P.O. Box 369
Stowe, VT 05672
fax: 802.253.4419
email: jobs@stoweflake.com